FREQUENTLY ASKED QUESTIONS
Got a question before booking DSG Services? Here are the most common things homeowners ask about our plumbing, heating, domestic gas work, bathrooms, kitchens, appliance installations and property maintenance services across Basingstoke and the surrounding areas.
For a quicker answer, call or send photos/videos through the contact form so we can understand the job properly.
Quotes, Bookings & Visits
Do you offer free quotes?
Yes. For many jobs, we can give an initial estimate from photos, videos, measurements and a clear description of the work needed.
For larger jobs, unclear issues or work that needs proper inspection, we may need to arrange a visit before giving an accurate quote.
What should I send when requesting a quote?
Please include your name, postcode, a short description of the job, and photos or videos where possible.
For appliances, boilers, cylinders, taps, toilets, radiators or heating controls, photos of the model number, serial plate or existing setup are especially helpful.
Consultation Fees and Pricing
At DSG Services, we are committed to transparent and fair pricing for our consulting services. Our fees are competitive, with no unexpected costs. Please contact us for a comprehensive outline of our pricing model, so you can choose the best consulting options to meet your business needs.
Do you offer emergency call-outs?
We do our best to help with urgent issues where possible, especially leaks, heating faults, hot water problems and gas-related concerns.
Availability depends on workload and location, so the quickest option is to call 07761 884147.
How quickly can you attend?
This depends on the type of job, urgency and current bookings. Smaller jobs can often be arranged sooner, while larger projects such as bathrooms, kitchens and garden renovations need more planning.
Do you work evenings or weekends?
Standard working hours are Monday to Saturday. Sunday work may be possible for urgent jobs or by prior arrangement.
Services
What areas do you cover?
DSG Services is based in Basingstoke and covers surrounding areas including Alton, Winchester, Reading, Newbury, Woking, Southampton, Bracknell, Andover, Guildford, Petersfield and nearby locations.
If you are outside Basingstoke, get in touch and we’ll confirm whether we can help.
What services do you offer?
We help homeowners with:
-
Plumbing repairs and installations
-
Heating work
-
Domestic gas work
-
Boiler servicing and repairs
-
Cooker and appliance installations
-
Bathroom fitting and renovations
-
Kitchen fitting and improvements
-
Internal property works
-
Garden improvements and renovations
-
General domestic property maintenance
Do you only work on domestic properties?
Yes. DSG Services focuses on residential homes and domestic property work.
Do you carry out gas work?
Yes. Domestic gas work is carried out by a Gas Safe Registered engineer.
This includes suitable domestic gas jobs such as cooker installations, boiler servicing, gas appliance work and related checks where required.
Do you install customer-supplied appliances or materials?
Yes, we can usually install customer-supplied items such as taps, sinks, cookers, appliances, bathroom units and kitchen items.
However, the product must be suitable, complete, safe to install and appropriate for the existing setup. If parts are missing, damaged or unsuitable, extra time or materials may be needed.
Do you fit integrated appliances?
Yes. We install both freestanding and integrated appliances, including kitchen appliances where suitable access, services and fittings are already in place.
Pricing & Payment
How much will my job cost?
Every job is different. Small repairs may be priced differently from larger installations, fault-finding, bathroom work or garden renovations.
We aim to provide clear pricing before work starts wherever possible, so you know what to expect.
Do you require a deposit?
For larger jobs, special-order materials or booked project work, a deposit may be required before the job is confirmed.
This helps secure the booking and cover materials ordered specifically for your project.
What payment methods do you accept?
Payment details will be confirmed before or after the job, depending on the type of work. For larger jobs, staged payments may be agreed in advance.
Workmanship, Guarantees & Safety
Are you insured?
Yes. DSG Services is fully insured for domestic property work.
Is your work guaranteed?
We stand by our workmanship. If there is an issue with work we have carried out, contact us as soon as possible so we can review it and put things right where appropriate.
Manufacturer warranties on parts, appliances and materials are separate and depend on the product supplied.
What happens if you find extra problems during the job?
If we find additional issues, we’ll explain the problem clearly before carrying out extra work.
Where possible, we’ll give you options so you can make an informed decision before costs change.
Will you leave my home tidy?
Yes. We aim to work cleanly and respectfully in your home. Trade work can be messy by nature, but the work area will be left tidy at the end of the job.
Can you advise me before I buy materials?
Yes. It is often better to ask before buying taps, appliances, radiators, bathroom units or kitchen items.
Some products look suitable online but may not work with your existing pipework, space, pressure, waste position, gas supply, ventilation or layout.
Bathrooms, Kitchens & Renovation Work
Do you do full bathroom renovations?
Yes. We can help with bathroom installations, upgrades and renovation work, including fitting, plumbing, fixtures, units and associated internal works.
Do you do kitchen fitting?
Yes. We can help with kitchen fitting, appliance installation, plumbing alterations, sinks, taps and associated works.
Do you do garden renovations?
Yes. DSG Services carries out garden improvements and renovations, including practical outdoor upgrades to make the space more usable and attractive.
Can you handle more than one type of work on the same job?
Yes. One of the benefits of using DSG Services is that we can help with multiple parts of a domestic project, including plumbing, heating, gas, kitchens, bathrooms, appliances, internal works and outdoor improvements.
This can reduce the hassle of organising several separate trades.
Contact
What is the best way to contact DSG Services?
Call 07761 884147, email info@dsgservices.uk, or use the contact form on the website.
For the fastest quote, include your postcode, photos, videos and a clear description of what you need.
Still have a question?
Send us a few photos, your postcode and a quick description of the job. We’ll let you know the best next step.
Call 07761 884147
Request a Free Quote